Refund and Returns Policy

 

At Elite Frenchie Bulldogs, we are dedicated to providing you with healthy, well-socialized French Bulldog puppies. We understand that purchasing a puppy is a significant commitment, and we strive to ensure that each adoption is a positive experience for both our puppies and their new families. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are handled.

2. Health Guarantee

We offer a comprehensive health guarantee for all our puppies:

    • Initial Health Guarantee: Each puppy undergoes a thorough veterinary examination before adoption. We guarantee that, at the time of adoption, the puppy is free from any serious health issues.

    • Extended Health Guarantee: We provide an extended health guarantee covering genetic conditions for up to one year from the date of adoption. This ensures that your puppy is protected against hereditary health issues that may arise.

3. Return Policy

We are committed to the well-being of our puppies and understand that unforeseen circumstances can occur:

    • Return Period: If, within 14 days of adoption, you find that you are unable to care for your puppy, we will accept the return of the puppy. The puppy must be in good health and accompanied by all original documentation.

    • Return Process: To initiate a return, please contact us immediately. We will provide guidance on the return process to ensure the safety and well-being of the puppy.

    • Refund Eligibility: Upon receiving the returned puppy and confirming its health and condition, we will process a refund of the adoption fee, minus a 20% administrative fee. Please note that shipping and related costs are non-refundable.

4. Non-Refundable Deposits

To reserve a puppy, we require a non-refundable deposit. This deposit signifies your commitment to adopting a puppy from us and covers administrative expenses. In the event that you decide not to proceed with the adoption, the deposit will not be refunded.

5. Post-Adoption Support

We are here to support you even after the adoption:

    • Health Concerns: If your puppy develops a serious health issue within the first year that is covered under our health guarantee, please contact us immediately. We will work with you to address the concern, which may include offering a replacement puppy or a partial refund, depending on the circumstances.

    • Behavioral Support: We provide guidance on training and care to help you and your new companion adjust smoothly.

6. Exceptions

Our Refund and Returns Policy has certain exceptions:

    • Health Issues Due to Neglect: Our health guarantee does not cover health issues arising from neglect, improper care, or accidents that occur after the adoption.

    • Unauthorized Transfers: If the puppy is transferred to another owner without our consent, the health guarantee and any refund eligibility become void.

7. Legal Compliance

Our policies comply with all relevant laws and regulations regarding the sale and adoption of pets. We are committed to ethical breeding practices and the well-being of our animals.

8. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us:

    • Email: [info@elitefrenchiebulldogs.com] 

9. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our procedures.

10. Conclusion

At Elite Frenchie Bulldogs, our primary goal is to ensure the health and happiness of our puppies and the satisfaction of our clients. We are committed to transparency and integrity in all our dealings. By adopting a puppy from us, you agree to the terms outlined in this Refund and Returns Policy.

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